Legal

Privacy Policy

Last Updated: 30 June 2025  |  Silvergrove, Phuket, Thailand

1. Introduction

Silvergrove ("we", "us", "our") is committed to handling personal information with care. This policy explains what data we collect, how we use it, how long we keep it, and what your rights are. It applies to information gathered through our website at silvergrovel.sbs and through our in-person services at our Phuket office.

If you have questions about anything in this policy, please contact us at [email protected].

2. What Personal Data We Collect

We collect only the information needed to respond to enquiries and deliver our services:

• Contact information: name, email address, phone number (provided voluntarily via our contact form or by telephone)
• Correspondence: messages you send to us by email, phone, or contact form
• Service records: notes relevant to your sessions or document visits (held only for the duration of your active engagement with us)
• Website usage data: anonymised analytics data collected via cookies, subject to your consent

We do not collect sensitive personal data such as financial account details, health information, or government identification numbers.

3. How We Collect Data

• Directly from you when you complete the contact form on our website
• When you contact us by phone or email
• During in-person sessions and visits (you retain all original documents; we do not make or keep copies)
• Automatically via cookies when you visit our website (see Section 8)

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Legitimate interest: to respond to your enquiries and manage our business relationship with you
• Consent: for analytics cookies and any optional communications you opt into
• Contract performance: where data is necessary to deliver a service you have booked

5. How We Use Your Data

• To respond to your enquiries and confirm service bookings
• To communicate about upcoming sessions, visits, or relevant changes to our services
• To maintain basic records of services provided for our own administrative purposes
• To improve our website through anonymised analytics (only with your consent)

We do not use your personal data for marketing by third parties, and we do not sell, rent, or trade your information to any external organisation.

6. Data Sharing

We share personal data only in the following limited circumstances:

• Service providers: our website hosting and email providers, who process data on our behalf under appropriate agreements
• Legal obligation: where required by Thai law or lawful authority

We do not share your information with financial services firms, advisers, or any organisation that might use it to contact you commercially.

7. Data Retention

• Contact enquiries: retained for 12 months from last contact, then deleted
• Service records for active clients: retained for the duration of the service plus 12 months
• Analytics data: anonymised and aggregated; no personally identifiable information retained

8. Cookies

Our website uses cookies to understand how visitors use the site. We use essential cookies (required for the site to function) and, with your consent, analytics cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

9. Data Security

We take reasonable precautions to protect your personal data. Our website uses HTTPS encryption. Access to personal data within our business is limited to staff who need it for their role. We do not retain paper copies of client documents after in-person visits.

In the unlikely event of a data breach affecting your rights, we will inform you and any relevant authority as required by applicable law.

10. Your Rights

Depending on applicable data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to any legal obligations we hold)
• Object to or restrict certain processing
• Withdraw consent at any time, where processing is based on consent
• Request a portable copy of your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of any third-party website and encourage you to review their policies independently.

12. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age.

13. Jurisdiction

This policy is governed by the laws of the Kingdom of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA). Where you are based in another jurisdiction, additional rights may apply under local law.

14. Changes to This Policy

We may update this policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services following an update constitutes acceptance of the revised policy.

15. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Silvergrove, 67 Montri Road, Talat Nuea, Mueang Phuket, Phuket 83000, Thailand